Case Studies

Since 2011, HatherlowHR has worked successfully with a wide range of companies. Here are some examples of what we've delivered for our clients.

1. Introducing a Customer Focussed Shared Services Centre

Client

Yodel

 

Industry

Parcel Delivery

 

Situation

Parcel Delivery businesses operate in a highly competitive market. The opportunity was to provide a more efficient centralised HR shared service by combining HR Administration with Payroll and adding additional HR Services without increasing overall costs.

 

Solution

Working alongside the newly appointed Head of HR Shared Services, HatherlowHR project managed the introduction of the new HR Shared Services Centre using and adapting Prince2 methodology to suit the clients needs. This involved a review of the existing situation, options analysis, proposal and delivery of the agreed project.

 

Specific activities included

  • Effective communication with internal & external stakeholders throughout the project
  • Creation of new role profiles and review of existing staff
  • Consultation with trade unions
  • Redundancy and recruitment
  • Implementing agreed SLAs
  • Engagement and training of new and existing staff
  • Introduction of Service Desk to improve data capture, data management and customer service levels
  • Final report including lessons learned and future options and opportunities

 

Customer Feedback

"Gillian project managed the introduction of our HR Shared Service Centre. She was thorough and efficient, quickly establishing rapport with the Yodel team and suppliers and provided us with a range of options to consider. Her in depth HR knowledge, experience and consultative style ensured that the design of Shared Service Centre provided met business needs and her pragmatic approach ensured that it was delivered on time."

 


2. Providing a Retained HR Service for a Digital Media Company

Client

Instinctive Creations

 

Industry

Digital Media

 

Situation

Instinctive Creations is a young dynamic company with bags of creativity and really enthusiastic staff. The opportunity was to deliver a HR service that was both compliant as well as engaging for Instinctive staff.

 

Solution

The first step was to get to know the business, understand what they wanted to achieve, commercially and in respect of all their stakeholders, plus appreciate the culture the Directors wanted to establish and maintain.

 

Specific activities included

  • Making sure all contracts, policies and procedures were in place, in a format that was complaint yet also engaging.
  • Introducing the Directors to other professionals who could also support the business at an affordable cost, allowing Instinctive to focus on what they do best.
  • Providing innovative training in potentially 'dry' subjects such as data protection policies.
  • Getting involved in supporting Instinctive charity events
  • Providing leadership coaching and mentoring

 

Customer Feedback

"Gillian has understood our business from day one and utilised her previous experience to help accelerate our growth both as company and in terms of personal development. Gillian is a key asset to our business and I would recommend her to any business not looking for a full time HR person."

 

 

3. Providing Confidential Advice and Support for Disciplinary, Capability and Grievance Cases

Client

Chester-based legal firm

 

Industry

Solicitors

 

Situation

The opportunity is to provide confidential HR support to the solicitor's clients on their behalf.

 

Solution

Certain clients request additional services that require detailed HR knowledge and experience, plus an appreciation of employment law and relevant experience in conducting disciplinary, capability or grievance hearings. It is not always appropriate for the solicitor's Employment Team to be involved at this stage of the process, in case the employee in question ultimately decides to take their case to an Employment Tribunal.  

 

Specific activities included

  • initial meeting with the solicitor's client
  • review of documentation
  • investigatory meetings with employees, witnesses etc
  • produce a report of findings
  • if required hold the relevant meetings and make a decision on the outcome.

 

Customer Feedback

"I am delighted to confirm that Gillian has worked with me in undertaking a number of investigations and she has conducted formal meetings at both first stage (as decision maker for disciplinary and grievance issues) and appeal stage; including working with me on complex matters.  I am happy to confirm that we have received positive feedback with regard to Gillian’s involvement with the matters she has been involved with and I would certainly look forward to working with Gillian again in the future."

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